- March 22, 2016

Here at Restlet, we place a great deal of value on our users’ feedback and and strive to ensure that they receive the necessary support when they need it. With customer satisfaction at the core of our values, we recently decided to implement some changes to our support processes to meet our goal to deliver a high quality, scalable service.

So what’s new?

If you’ve been in contact with us before, you may have noticed that we use Intercom, an interactive messaging system, as our primary tool for communicating with users of our products, and and visitors to the site. Regardless of the type of question you have – technical issue, assistance with feature, business question – we offer a single channel of communication. Behind the scenes of course, the request is routed to the proper person. In order to do this more efficiently, we’ve also introduced Zendesk into our arsenal so that we can triage the various messages we receive, made necessary by the increasing volume of interactions as we increase our user base and strive towards a unified API platform.

Where to start?

restlet support process

If you’re looking for assistance on how to use one of the products on the Restlet Platform, the User Guide is an excellent first port of call, it contains all of the platform’s official documentation – you could also check out the Knowledge Base to consult frequently recurring questions or click on Screencasts to view short video tutorials. If you wish to report a bug, or simply have a question then you can contact us by clicking either on Ask a question, or by clicking on the chat icon that you can find in the bottom right corner of the window:

restlet chat popup

So go ahead and pop us a message, whether you’ve found a bug, you have a suggestion for a new feature or you want to discuss API development methodologies, we’d love to hear from you!